• Where can I buy Lab Series products?
• Do you accept international orders?
• What is your return policy?
• Do you have a catalogue?
• How can I get Lab Series samples?
• I'm not receiving my email newsletters, or my Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?
• I am changing my email address. How can I begin receiving special offers at my new email address?
• When will I receive my order?
• How do I check on an order I have placed?
• Is it safe to use my credit card?
• Does anyone else see the information that I provide to Lab Series?
• How do I unsubscribe from email?
• Can I get an e-Gift Card?
• What should I do if I have a complaint?

Where can I buy Lab Series products?

Lab Series products are available at selected locations across the UK and around the world. To find your nearest Lab Series distributor near you in the UK, visit our Store Locator. And of course, if you are a UK resident, you can shop online right here at labseries.co.uk.

Do you accept international orders?

We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologise for any inconvenience. Click here to learn more about regulations.

What is your return policy?

If you are not satisfied with any product you receive from your online order, you can return it. Please click here for instructions on returning your order.

Do you have a catalogue?

Lab Series UK does not produce a catalogue, however if you would like to be added to our mailing list please email us.

How can I get Lab Series samples?

Lab Series does not mail out samples by request. When you shop with us online we provide samples with our orders (when available).

I'm not receiving my email newsletters, or my Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many programs allow you to designate specific senders as legitimate email providers, ensuring that all future correspondence will be accepted. If you have further questions, please contact us at 0808 281 0233

Some helpful tips:

IF YOU USE AOL

1. Open the email message.
2. Click "Add to Address" icon.
3. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save".

IF YOU USE YAHOO

1. Open the email message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.

IF YOU USE HOTMAIL

1. Open the email message.
2. Click "Save Address(es)" at the top of the message header.

IF YOU USE MSN

1. Open the email message.
2. Click "Save Addresses" on the right.
3. . Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."

I am changing my email address. How can I begin receiving special offers at my new email address?

If you are a registered member of labseries.co.uk, you can easily change any of your personal information on labseries.co.uk by signing in, clicking on "My Account" and following the onscreen instructions.

Click here to change your email address now.

If you are not yet a registered member, we recommend that you sign up for our free email newsletters. You'll hear about free samples and other special offers. And you'll be among the first to know about the latest launches. - click here to sign up today. www.labseries.co.uk

When will I receive my order?

For information on a specific order you've already placed, click here for your Order Status. Otherwise, read below for general details:

Standard Delivery
Delivery within 2-5 working days from the order's dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).

Named Day Delivery
Delivery within 2-5 working days, choose your day of delivery from the available dates. Please note: orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Next Day Delivery
Delivery the following working day from the order date. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Next Day Delivery AM
Delivery by 12 noon the following working day. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Saturday Delivery
Delivery on a Saturday. Please note: orders must be placed by 12 noon on a "working Friday" to guarantee Saturday delivery. If the order is placed after 12 noon, it will be delivered the following Saturday.

How do I check on an order I have placed?

For questions regarding the status of your order, registered members with an account may click here to view your Order Status. If you do not have an account set up, then please contact our customer service representatives by emailing us or calling 0800 014 7885 Please include your order number with all inquiries. If you are registered and have set up an account, you can sign in and check your Order Status page.

Is it safe to use my credit card?

At labseries.co.uk , we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

For Windows: Microsoft Internet Explorer 6, 7 or 8
Mozilla Firefox 3.0 and above
Google Chrome 3.0 and above

For Mac:
Safari 4.0 and above
Mozilla Firefox 3.0 and above

Labseries.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.

Does anyone else see the information that I provide to Lab Series?

We respect your privacy. The information you provide will not be given to any third party. For more on our Privacy Policy, please click here.

How do I unsubscribe from email?

If you are a Registered Member of Lab Series Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'.

If you have an account with Lab Series Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

Can I get an e-Gift Card?

You can order an e-Gift card online. This gift card may be presented for payment for purchases online at Labseries.co.uk only. This gift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For balance enquiry, or for any other gift card enquiry, please call 0808 178 2068.

What should I do if I have a complaint?

Please visit the Contact Us section if you have a complaint, or e-mail infols@labseries.co.uk. Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.